Privacy Policy

Hoyiyo Shop International Sdn Bhd

At Hoyiyo Shop International Sdn Bhd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you engage with us through Facebook Live, messaging platforms, or any of our online activities.

1. Information We Collect

We may collect the following types of personal information from you when you interact with us:

  • Name
  • Contact number
  • Email address
  • Shipping address
  • Payment details (only transaction confirmation, not full card or bank details)
  • Messages or order details sent to us via Facebook, WhatsApp, or other platforms

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send you order updates, receipts, or delivery notifications
  • To improve our services and customer experience
  • To send marketing promotions (only if you have opted in)

3. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Only authorized personnel have access to customer data for the purpose of order fulfillment and customer service.

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. However, we may share necessary information with:

  • Courier or logistics companies to deliver your orders
  • Payment gateways to process your transactions

These third parties are only given the information required to perform their services.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (unless legally required to retain it)

To exercise your rights, please contact us at hoyiyoshop@gmail.com.

6. Cookies and Tracking (if website is used)

If you visit our website (if applicable), we may use cookies to track your preferences and improve your user experience. These cookies do not store personally identifiable information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our Facebook page or website, and we encourage you to review this page periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📍 Hoyiyo Shop International Sdn Bhd
📞 011-3918 1818
📧 hoyiyoshop@gmail.com
📍 2a, Jalan Sutera 1/5A, Bukit Angkat, 43300 Kajang, Selangor